Return and Refund Policy for Coopany
Effective Date: 21.11.2024
At Coopany, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with the product, we’re here to help! Please read our Return and Refund Policy below for more details.
1. Return Policy
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Eligibility for Returns:
- Products can be returned within [X] days of receiving your order.
- Items must be in their original, unused condition with all original packaging and tags intact.
- Some products may not be eligible for return, such as personalized items, perishable goods, or intimate items (underwear, swimwear, etc.), unless defective or damaged.
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How to Initiate a Return:
- To request a return, please contact our customer support team at m.raman29@yahoo.com or call +91 9962450521.
- Provide your order number, product details, and reason for the return.
- You may be asked to provide photographs of the product if it’s defective or damaged.
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Return Shipping:
- The customer is responsible for return shipping costs unless the product is defective or damaged during delivery.
- We recommend using a trackable shipping service to return your product to ensure its safe arrival. Coopany is not responsible for items lost in transit during return shipping.
2. Refund Policy
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Eligibility for Refunds:
- Refunds are processed after we receive and inspect the returned product. We will notify you via email regarding the approval or rejection of your refund.
- If your return is approved, we will issue a refund to your original payment method, minus any applicable return shipping fees.
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Processing Time:
- Refunds typically take 7–10 business days from the date of return approval, depending on your payment provider or bank.
- You will receive a confirmation email once your refund has been processed.
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Non-Refundable Items:
- Some items are non-refundable, including gift cards, downloadable products, and certain promotional items.
- We also do not offer refunds for products marked as “Final Sale” or “Clearance” unless defective.
3. Defective or Damaged Items
- If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery.
- We will provide a replacement or a full refund, including shipping charges, depending on the situation.
4. Exchanges
- We currently do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired product.
5. Cancellations
- You may cancel an order within 1 hour of placing it, provided the order has not already been processed or shipped.
- Once your order is processed or shipped, it cannot be canceled, but you can initiate a return once the product is delivered.
6. Contact Us If you have any questions or need assistance with your return or refund, please contact us:
- Email: m.raman29@yahoo.com
- Phone: +91 9962450521
- Address: 1, Sangothiamman Koil 4th Street, Sembakkam, Chennai – 600073
