Shipping Cancellation Policy

Shipping and Cancellation Policy for Coopany

Effective Date: 21.11.2024

Thank you for shopping with Coopany! This Shipping and Cancellation Policy outlines the terms and conditions related to the shipping of your orders and the cancellation of items purchased from our website.

1. Shipping Policy

• Processing Time:

  • All orders are processed within 1-2 business days of receiving your order (excluding weekends and public holidays).
  • Orders placed after [X:00 PM] or on weekends/public holidays will be processed on the next business day.

• Shipping Costs:

  • Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order.
  • We offer free shipping on orders above [insert minimum order value, if applicable]. For orders below this amount, a shipping fee will be applied.

• Shipping Methods:

  • We use reliable third-party courier services to deliver your order. The available shipping methods may include standard, express, or same-day delivery, depending on your location and the nature of the products ordered.
  • Shipping methods and delivery charges will be shown at checkout.

• Delivery Times:

  • Delivery times vary depending on your location and the shipping method chosen. Generally, delivery times are as follows:
    • Within Chennai: 1-2 business days.
    • Within India: 3-7 business days (depending on your location).
  • Please note that delivery times are estimates, and we cannot guarantee an exact delivery date. Delays may occur due to unforeseen circumstances such as weather, traffic, or issues with the courier service.

• Tracking Your Order:

  • Once your order has shipped, you will receive an email containing a tracking number and a link to track your shipment.
  • You can also track your order through the “Order Tracking” page on our website.

• Shipping Restrictions:

  • We currently only ship within India. If you are located outside India, please contact us for international shipping options.

• Shipping Issues:

  • If your order is delayed or lost during shipping, please contact our customer support team immediately. We will assist you in resolving the issue with the courier service. Coopany is not liable for delays or damages caused by the shipping provider.

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2. Cancellation Policy

• Order Cancellation:

  • You can cancel your order within 1 hour of placing it, provided that your order has not already been processed or shipped.
  • To cancel your order, please contact our customer service team at m.raman29@yahoo.com or call +91 9962450521 as soon as possible. Include your order number and request for cancellation.

• Once Shipped:

  • Once your order has been processed and shipped, it cannot be canceled. However, you may initiate a return once the product has been delivered to you, in accordance with our Return and Refund Policy.

• Subscription-based Products:

  • If you have subscribed to a recurring product or service, you may cancel your subscription at any time before the next billing cycle. Please refer to the specific product or service page for cancellation instructions.

• Non-Cancelable Products:

  • Certain products may not be eligible for cancellation, including:
    • Custom or personalized items
    • Perishable goods
    • Downloadable products (if applicable)

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3. Contact Information

If you have any questions or concerns regarding our Shipping and Cancellation Policy, please feel free to reach out to us:

• Email: m.raman29@yahoo.com
• Phone: +91 9962450521
• Address: 1, Sangothiamman Koil 4th Street, Sembakkam, Chennai – 600073